In order to protect your personal information, the service provider of this website (hereinafter referred to as "We") has formulated this Privacy Policy (hereinafter referred to as "This Policy"), which applies to your use of various products or services provided by us, including this website and client (including new service forms that will appear after the development of technology in the future). Once you start to use the products or services of this website, it is deemed that you have fully understood and agreed to this policy, if you do not agree, please stop registering and stop using this related service. If you have any questions about the content of this policy, you can contact the customer service of this website.
Part I: Definitions
Personal information: Refers to all kinds of information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information.
Sensitive personal information: Personal information that may endanger personal and property safety once disclosed, illegally provided or abused, and can easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment, including personal information such as ID card numbers, personal biometric information, bank account numbers, property information, whereabouts, transaction information, and information of children under the age of 14 (inclusive).
Deletion of personal information: Refers to the act of removing personal information from the systems involved in the realization of daily business functions, so that it can be kept in a state where it cannot be retrieved or accessed.
Device: Device means a device that can be used to access the products and/or services of the "ROMOSS Website", such as desktop computers, laptops, tablets, smartphones, smart screens, etc.
Device identifier: A device identifier (unique ID or UUID) is a string of characters programmed into a device by the device manufacturer that can be used to uniquely identify the device (such as a phone's SN number).
IP address: Every device that surfs the Internet is assigned a number, called an Internet Protocol (IP) address, and these numbers are usually assigned based on geographic area. An IP address can often be used to identify where a device is located when it connects to the Internet. Unless otherwise agreed, the definitions used in this Policy have the same meanings as in these Terms of Use.
Relevant laws and regulations: Refers to the laws of Germany and the laws of the People's Republic of China as referred to in this Privacy Policy.
Part II Privacy Policy
We have reminded you in bold the important content of the terms and conditions related to your personal information rights and interests in this Privacy Policy, which will help you understand the following:
1. How we collect and use your personal information
2. How we use cookies and similar technologies
3. How we share, transfer, and publicly disclose your personal information
4. How we protect your personal information
5. How you manage your personal information
6. Our provisions on the protection of minors' personal information
7. How your personal information is transferred globally
8. How to update this Privacy Policy
9. Our contact information
1. How we collect and use your personal information
In the process of using our products and/or services, if you use the basic functions or additional functions that provide our products and/or services, you must authorize us to collect and use the necessary information for the basic functions. Additional features, you can choose to authorize us to collect and use the information. If you do not authorize it, you will not be able to use the above-mentioned corresponding services. You acknowledge and agree that the basic/additional functions and the type and scope of personal information collected and used are subject to the specific product/service functions, and we will separately explain to you the purpose, scope and use of the corresponding information by updating this Policy, announcements, account messages, etc., and collect and use it with your express consent.
We will collect and use your personal information for the following purposes as described in this Policy:
1. Basic Membership Services In order to register as our member, you need to provide your mobile phone number, contact name, contact address, qualifications, etc., and create a member name and login password. We will verify your membership status based on the above information you provide to ensure the security of your account.
2. Additional Membership Services If you use certain additional membership services, you may be required to provide more identification information to ensure the security of your account. For example, real-name authentication: You can provide us with corresponding identity information (ID card, passport, household registration book and other legally recognized identity document information) and biometric features (static or dynamic facial features) to complete the authentication according to the authentication requirements. If you want to use the enhanced account protection feature, in addition to the above authentication, you can also enable voiceprint password protection or scan face scanning login to provide voiceprint or facial feature information.
(2) To display and push products or services to you
You acknowledge and agree that we will analyze your preferences, behavioral habits, location and other characteristics based on your browsing and search records, device information, location information, order information, etc., and push and display information about products/services that are more in line with your preferences. If you do not wish to receive such information, you can unsubscribe through the method provided by us.
(3) To provide you with products or services
1. You agree that we will collect and associate information about the services you use, including: (1) Device information: The device model, operating system version, device settings, unique device identifiers, software and hardware characteristics such as application software, IP address where the device is located, GPS location, and location information such as sensor information such as Wi-Fi access points, Bluetooth and base stations.
(2) Log information: The details of your use of our services through the website or client, such as the web pages visited, search content, access time, etc., are stored in the relevant web logs.
(3) Order information: The order information generated by your purchase of goods or services, which is used for your order management.
(4) Contact information: In the process of contacting us, you may retain your correspondence/call records, your contact information, questionnaire responses and other information.
(5) Other information that needs to be collected based on the requirements of products or services.
2. Your personal information collected by us through indirect acquisition We will collect your transaction, payment, logistics and other information related to the transaction progress through third parties such as the transaction partners, transaction methods, payment institutions, and logistics companies selected by you based on the transaction, or share your transaction information with the above-mentioned service providers. In addition, you authorize us to receive, summarize and analyze your personal information or transaction information that we confirm to be from legitimate sources or that you authorize and consent to provide to us according to the actual business and cooperation needs. If you refuse to provide the above information or refuse authorization, you may not be able to use our corresponding products or services.
(4) To provide you with the functions of collection, additional purchase, attention and sharing, and information public release
In the process of using our services, we will collect service log information such as your collection, adding to the shopping cart, following, sharing information with third parties, publishing reviews, related products and/or service information, store-related information, etc., through text, pictures, and videos in similar ways, for the purpose of achieving the above functions and other purposes clearly notified by us.
(5) To help you complete order placement and order management
You can order products or services for yourself or others through this website, and we will collect the order information of the purchased goods and/or services, including the quantity, specification, price and other specific information of the goods and/or services, the order number, the consignee, the delivery address, the consignee's contact number, etc., for the purpose of completing transactions, order management and other purposes clearly notified by us.
(6) To help you complete the payment
You agree that in the process of making a payment, we will collect or share with you the transaction partner or the company that provides payment services with you to collect or share information related to the payment progress, including the account member name of the platform of this website, order information, the corresponding third-party payment account name, bank card number, bank card payment related information and other necessary information required by anti-money laundering laws.
(7) To complete the delivery of goods or services to you You acknowledge and agree that in the process of logistics and distribution, we will disclose information related to order delivery to the companies that provide logistics information systems and technical services for this website and logistics distribution companies for the purpose of completing the delivery of goods or services. You agree that we may collect information related to the progress of delivery from logistics-related service providers.2. How we use cookies and similar technologies
(一)Cookie In order to provide you with a more convenient access experience, you agree that we will store information on your computer or mobile device, such as Cookies, Flash Cookies, and other local storage provided by your browser or associated applications (collectively referred to as "Cookies"). If your browser settings allow, you can modify your Cookie settings to restrict, refuse or clear saved Cookies, but rejecting our Cookies may in some cases affect your safe access to our website or use of our services.
(2) Web beacons and pixel tags
In addition to Cookies, we also use other similar technologies such as web beacons and pixel tags on our website to count the number of user visits, identify registered users through Cookies, and provide you with more user-friendly services. If you do not want your activity to be tracked in this way, you can unsubscribe through the methods we provide.
III. How We Share, Transfer, and Publicly Disclose Your Personal Information
(1) Sharing
We will not share your personal information with companies, organizations and individuals other than the service providers of this website, except in the following circumstances:
1. You have obtained your explicit consent or authorization in advance;
2. In accordance with the provisions of laws and regulations, administrative organs or judicial organs required by law;
3. Sharing under your active choice: If you purchase goods or services through this website, we will share the necessary information related to the transaction in your order information with the relevant goods or services providers according to your choice, so as to realize your transaction and after-sales service needs.
4. Sharing: We will share your personal information with our affiliates. However, only necessary personal information will be shared and will be subject to the purposes stated in this Privacy Policy. If our affiliates change the use and purpose of processing personal information, we will seek your authorization and consent again.
5. Sharing with authorized partners: Some of our services will be jointly provided by us and authorized partners, and it is inevitable that some of your personal information will be shared with partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and explicit purposes, and will only share the personal information necessary to provide services. Our partners are not authorized to use the shared personal information for purposes other than those stated in this Privacy Policy or unrelated to products or services. Currently, our authorized partners include the following types:
(1) Partners in advertising and analysis services. Unless we have your permission, we only provide these partners with information about the reach and effectiveness of their advertising, and do not provide you with personally identifiable information or we aggregate personal information for non-identification purposes.
(2) Vendors, service providers, and other partners. We send information to vendors, service providers, and other partners who support our business to provide us with technology infrastructure services, data analytics, payment services, delivery services, customer service, and more. We will conduct strict security tests on the application programming interfaces (PIs) and software tool development kits (SDKs) of authorized partners to obtain relevant information, and agree on strict data protection measures with authorized partners and other companies, organizations and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
(2) Assignment
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Transfer with your explicit consent or authorization in advance;
2. Provide it when it is necessary to comply with applicable laws and regulations, legal procedures, and mandatory administrative or judicial requirements;
3. Comply with the relevant agreements signed with you (including the electronic agreements signed online and the corresponding platform rules) or other legal documents;
4. It is necessary to transfer your personal information and/or enterprise information in order to protect national security, public safety and the major legitimate rights and interests of you and other individuals;
5. Your personal information and/or corporate information that you disclose by yourself or that we can obtain from other legal and public channels;
6. In the event of a merger, acquisition, bankruptcy liquidation, etc., if the transfer of personal information is involved, we will require the new company or organization that holds your personal information to continue to be bound by this Policy, otherwise we will require the company, organization or individual to seek your authorization and consent again.
(3) Public disclosure
We will only publicly disclose your personal information in the following circumstances:
1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;
2. If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of this website, or in order to protect the personal and property safety of this website, its users or the public from infringement, we may disclose your personal information with your consent in accordance with laws and regulations or relevant agreement rules of this website, including relevant violations of laws and regulations and the measures that this website has taken against you.
(4) Exceptions to obtaining your prior authorization and consent when sharing, transferring, or publicly disclosing personal information, In the following circumstances, sharing, transferring, and publicly disclosing your personal information do not require your prior authorization and consent:
1. Related to national security and national defense security;
2. Related to public safety, public health, or major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgments;
4. For the purpose of protecting the life, property and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain the consent of the person;
5. Personal information that you disclose to the public;
6. Personal information is collected from legally and publicly disclosed information, such as lawful news reports, government information disclosure, and other channels;
7. When it is necessary to provide your personal information in accordance with the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements. According to the law, the sharing or transfer of de-identified personal information and ensuring that the data recipient cannot recover and re-identify the personal information subject is not an act of external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not require further notice to you and your consent.
For the content that may involve your or others' personal information or personal sensitive information in the information you voluntarily publish or share, please carefully consider whether to disclose or share such information before using our services. (5) Others
When you use third-party social, payment, map, video software or real-name authentication services on the Platform, the third-party service provider will collect your personal information and/or enterprise information through the page or SDK, please pay attention to read and abide by the user agreement and privacy policy of the aforesaid third party. Specifically, the following SDKs are involved:
(1) When you use Sharing, Weibo Sharing SDK, QQ Sharing SDK, and WeChat Sharing SDK will collect your device information, network information, etc.
(2) When you enable location permissions, the Map Location SDK will collect your device information, network information, location information, etc.
(3) When you use Alipay to make a payment, the Alipay SDK will collect your device information, network information, etc.
4. How do we protect the security of your personal information?
(1) We have taken security measures that comply with industry standards to protect the security of the personal information you provide, and to prevent unauthorized access, use, modification, damage, loss or leakage of personal information. These measures include, but are not limited to, SSL protocol encryption protection, providing browsing through HTTPS and other means, using encryption technology, setting up access control mechanisms, setting up protection mechanisms, etc.
(2) We have established a set of data security management systems around data to regulate and protect the collection, storage, and use of personal information and other related activities. At the same time, our information protection department will strengthen the security of personal information, including sensitive information reporting, information encryption and storage, etc.
(3) We will take reasonable and practicable measures to avoid collecting irrelevant personal information. We will only retain your personal information for as long as necessary to achieve the purposes stated in this Policy, unless an extended retention period is required or there is a mandatory retention requirement by law.
(4) We strongly recommend that you use complex passwords to properly protect the security of your personal information, and do not use communication methods other than those recommended by this website to send personal information. If you find that your personal information, especially your account or password, has been leaked, please contact the Service Center immediately, and we will take corresponding measures. We will do our best to ensure the security of any information you send to us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.
(5) We will update and disclose relevant content such as security risks and personal information security impact assessment reports from time to time, which you can obtain through announcements on this website.
(6) In the unfortunate event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take to deal with it, suggestions for you to prevent and reduce risks on your own, and remedial measures for you. We will inform you of the relevant circumstances of the incident by email, letter, telephone, push notification, etc., and if it is difficult to inform the personal information subject one by one, we will take reasonable and effective measures to make an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
(7) Although the above-mentioned reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, please understand that due to technical limitations and various malicious means that may exist, it is impossible to ensure the security of information at all times even if we do our best to strengthen security measures, and we will try our best to ensure the security of the personal information you provide to us.
5. How do you manage your personal information?
You can access and manage your personal information in the following ways:
(1) Access or correction of your personal information
1. You have the right to access your personal information, except for the exceptions stipulated by laws and regulations, including:
(1) Account information - You can access or edit the personal basic information and payment information, change the password, add security information or close your account by logging in to the account, but if the information involves real-name authentication, once modified, we will conduct real-name verification again.
(2) Browsing information – You can log in to your account to access or clear your search history.
(3) Order information: You can check or clear your order records, transaction records, receipt records, etc.
(4) For other personal information, the provisions of "(6) Responding to your above requests" in this article shall apply.
1. If you are unable to access or modify such personal information, you can contact us at any time, and we will reply to your access request within 15 days.
2. When you find that there is an error in the personal information we process about you, you can log in to your account or ask us to correct or supplement it.
(2) Delete your personal information
You may delete part of your personal information in the manner listed in "(1) Access to your personal information".
You may request us to delete your personal information under the following circumstances:
1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without your explicit consent;
3. If our processing of personal information seriously violates the agreement with you;
4. If you no longer use our products or services, or you voluntarily cancel your account;
5. If we permanently no longer provide you with products or services.
If we respond to your deletion request, we will also notify the subjects who have obtained your personal information from us as far as possible and request them to delete it in a timely manner, unless otherwise provided by laws and regulations or these subjects have obtained your independent authorization. You agree that we may not be able to immediately delete the corresponding information from the backup system, but will securely store your personal information and isolate it until it can be deleted from the backup system or anonymized.
(3) Change the scope of your authorization and consent You can set up your own settings by logging in to your account or contacting the Service Center to grant or withdraw your authorization and consent. After you withdraw your authorization, we will no longer process the corresponding personal information, and it will not affect the processing of personal information previously carried out based on your authorization. However, you will no longer be able to use the Services that require you to provide certain personal information.
(4) Personal Data Subjects cancel their accounts You can submit an account cancellation application on the "Account Cancellation" page through the website or client. After you cancel your account, we will stop providing you with products or services, delete your personal information or anonymize your personal information in accordance with relevant laws and regulations.
(5) Restrain automatic decision-making in information systems In some business functions, we may use non-human automated decision-making mechanisms to make decisions, and you have the right to request an explanation from us if these decisions significantly affect your legitimate rights and interests.
(6) Respond to your above requests For security purposes, we may authenticate you before processing your request. We will respond to your request to us within 15 days. In accordance with the requirements of laws and regulations, we are unable to respond to your request in the following circumstances: 1. Related to national security and national defense security;
2. Related to public safety, public health, or major public interests;
3. Related to criminal investigation, prosecution, trial and enforcement of judgments;
4. There is sufficient evidence showing that the Personal Data Subject has subjective malice or abuses rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving the legitimate rights of others in trade secrets, intellectual property rights or other proprietary rights.
7. Violating laws and regulations, violating the agreement signed separately with you or the rules of this website.
(7) How to store personal information
The Platform only serves overseas users (not including the People's Republic of China mainland, but including China Taiwan, China Hong Kong, China Macao), and the personal information and/or corporate information obtained will be stored in Germany.
(8) Storage period Unless otherwise required by laws and regulations, we will only retain your personal information and/or enterprise information for as long as necessary to achieve the purpose, and delete or anonymize your personal information and/or enterprise information after exceeding the retention period described below.
6. Our Provisions on the Protection of Minors' Personal Information
If you are a minor, you are advised that your parent or guardian read this Privacy Policy carefully and use our services or provide information to us with the consent of your parent or guardian. For the collection of minors' personal information with the consent of their parents or guardians to use our products or services, we will only use, share, transfer or disclose this information as permitted by laws and regulations, with the explicit consent of parents or guardians, or as necessary to protect minors.
7. How your personal information is transferred globally
Personal information collected and generated by our operations in Germany will be stored in Germany, but we may store personal information outside the country where it is expressly required by law or with your express authorization. If personal information is stored overseas, we will ensure that adequate protection is provided for your personal information in accordance with this Privacy Policy.
8. How to update this Privacy Policy
1. In order to provide you with better services or based on the development needs of this business, we may change our privacy policy, but without the provisions of laws and regulations or your explicit consent, we will not reduce your rights based on this privacy policy. We will post any changes to our Privacy Policy on a dedicated page.
2. For major changes, we will also provide more significant notices, including soliciting opinions by email, SMS, announcement, and even providing you with pop-up prompts, etc., and use one or more of these methods to notify you. The material changes referred to in this Policy include, but are not limited to:
(1) There has been a significant change in our service model. Such as the purpose, type, and method of use of personal information processed;
(2) Changes in ownership structure, organizational structure, control, etc. due to mergers, acquisitions, bankruptcy liquidation, etc.;
(3) Changes in the main objects of personal information sharing, transfer, or public disclosure;
(4) There are significant changes in your rights to participate in the processing of personal information and the way in which they are exercised;
(5) Changes in the departments responsible for handling personal information security, contact information and complaint channels;
(6) The personal information security impact assessment report indicates that there is a high risk.
3. We will also archive the old version of this Privacy Policy on this website for your reference.
9. Our contact information
1. If you have any questions, comments or suggestions about the content of this Privacy Policy, you can contact us at any time through the customer service of this website.
2. If you are not satisfied with our reply and believe that our personal information processing has harmed your legitimate rights and interests, you may report to the regulatory authorities such as cyberspace, telecommunications, public security, and industry and commerce, or file a lawsuit with the People's Court of Nanshan District, Shenzhen, Guangdong Province, China.